All Doji working handsets are covered by our 12 month guarantee
Products verified to be refurbished, either by Doji or by Doji verified sellers are backed-up by a warranty that can go up to 12 months from the date of purchase by the consumer. We offer warranty for all phones EXCEPT for phones that NEED REPAIRS.
The warranty covers all technical malfunctions, but DOES NOT support physical damage, accidental damage such as water damage, loss, theft or repairs such as screen replacements by a non-authorised party. This warranty DOES NOT cover: any non-refurbished device; consumable parts, such as batteries, charger cable, AC plug; cosmetic damage, including but not limited to scratches, dents, broken screen, or broken case; damage caused by use with another product; damage caused by operating the product outside the Manufacturer guidelines (e.g. Apple, Samsung, Google and others); accidental damage such as water.
How to claim on the Warranty
Just reach out to our Customer Service at firstname.lastname@example.org or send a message through our contact form to let us know.
All warranty claims must be reported within the warranty period and returned to our premises within two weeks from the date you have notified us.
How to send back the phone
If the fault is covered under the warranty policy then the customer will be sent a Self addressed envelope by Customer Services. Just reach out to our Customer Service at email@example.com or send a message through our contact form to let us know
It is the buyer’s responsibility to use the original or a suitable alternative to protect the handset.
What happens next
If the problem is covered by our warranty, we’ll fix it and return it to you in full-working order. If we can’t fix it, we’ll send you a like-for-like replacement.
We promise to work as fast as we can, to make sure your new replacement arrives within 3 working days from the receipt of the phone at your door.
Our warranty is fair, but if the phone has a problem because it’s been fixed by someone else, dropped, spilled on it, or fallen in the bath, our warranty won’t cover that.
If the fault is not related to functional damage or happens outside the warranty period, an extra cost may occur. We will notify the buyer of this as soon as we have inspected your handset. The warranty does not cover the physical or accidental damage.